Terms & Conditions

These Terms and Conditions of Sale ("Terms") form the binding agreement between you and DOM POUCH LTD ("we", "us", "the Company"), a company incorporated in England and Wales under company number 17380032, with its registered office at 4 Cavendish Square, London, United Kingdom, W1G 0PG, covering every purchase made through swapyard.net (the "Platform"). Placing an order means you accept these Terms in full. The Company may update these Terms at any time, and the version in force at the moment an order is placed is the one that applies to that order.

A. HOW THE PLATFORM WORKS

(i) The Platform is a direct-to-consumer storefront for in-game items — not a peer-to-peer marketplace. Every item sold comes from one authorised supplier, connected through a live API, and is handed over to buyers using Steam's built-in trade offer system.

(ii) The Company is the merchant of record on every sale. We do not allow outside users to list or sell items on the Platform, and there is no buyer-to-buyer trading feature.

(iii) The Company doesn't build, own, or claim any stake in the digital items themselves — including RUST-related content. All intellectual property in those items stays with whoever legitimately owns it (which may include Facepunch Studios and/or Valve Corporation, as applicable), and we are not affiliated with, sponsored by, or endorsed by either.

B. WHO CAN BUY FROM US

By placing an order, you're confirming that:

(i) You're at least 18 years old.

(ii) You have a working Steam account, in good standing, with no trade ban or restriction placed on it by Valve Corporation.

(iii) You are not located in, living in, or connecting from any of the territories listed under Section H (Restricted Territories).

(iv) You don't appear on any international sanctions list — including those maintained by the UN, EU, US OFAC, or UK OFSI.

(v) You're buying for yourself, not acting on behalf of anyone who is sanctioned or otherwise restricted.

C. PRICES & ACCEPTED CURRENCIES

Pricing

The price shown at the moment you place your order is locked in for that purchase — later price changes won't affect an order you've already confirmed. We can adjust prices at any time without warning, and we can correct pricing mistakes; if an error affects an order you've already placed, we'll offer you either the corrected price or a full refund.

Accepted Currencies

You can check out in any of the following currencies:

Which currencies are available to you depends on your location and Platform settings. Any refund is always paid back in the same currency you originally paid with.

D. HOW PAYMENT WORKS

(i) You can pay by debit card, credit card, Apple Pay, or Google Pay — whichever options appear at checkout.

(ii) All payments go through our authorised, PCI DSS-certified payment provider. The Company never sees or holds raw card details at any point.

(iii) Card payments may require 3D Secure (3DS) verification, depending on the payment method or card network rules. If 3DS verification fails, the transaction may be declined.

(iv) We don't start processing your order until payment has fully cleared. If a payment fails or is declined, the order is cancelled immediately.

(v) If a transaction looks higher-risk than usual, we may pause it for extra checks — and we'll let you know if that happens.

E. DELIVERY

Method: Items reach you through Steam's official trade offer system. Once your payment is confirmed, we source the item from our authorised supplier and send a trade offer from the Platform's Steam account to your registered Steam account.

Timeframe: Delivery happens within 14 days at the latest from the moment your payment is confirmed. You'll get an email once your item is ready to collect on Steam.

Cost: Delivery is free on every order.

Confirmation: Your order counts as delivered once you accept the Steam trade offer — this is logged automatically with a timestamp and a trade reference ID.

What we need from you: Your Steam account needs to be active and able to receive trade offers at the time you buy. We're not responsible for delivery problems caused by trade holds, privacy settings, or other restrictions on your own account.

If delivery doesn't happen: If delivery still hasn't been confirmed after 14 days and it isn't your fault, you can raise a dispute, and you'll be entitled to a full refund once we've looked into it.

F. CANCELLATIONS & REFUNDS

If You Want to Cancel

You can cancel your order only before the trade offer has been sent out. Once it's sent, cancellation is no longer possible. If you want to cancel before that point, contact info@swapyard.net straight away.

If We Cancel

We may cancel an order before delivery if the item becomes unavailable, we spot a compliance issue, or we find that the buyer doesn't meet our eligibility rules. In every one of these cases, you'll get a full refund.

If We Don't Deliver

If we fail to deliver within 14 days for reasons that are our fault, you'll get a full refund. Our liability in that case is capped at the value of the order that wasn't delivered.

If Payment Fails

If a payment fails or is reversed, the order is cancelled right away. If we suspect chargeback abuse or fraudulent non-payment, we may suspend the account involved.

Refund Mechanics

Refunds go back to the original payment method, in the original currency. How long that takes depends on your card issuer. We won't issue a refund once delivery has been confirmed via an accepted Steam trade offer, except where the item turns out to be materially different from what was described.

G. DISPUTES & CHARGEBACKS

(i) If something's gone wrong with your order, the first step is to contact info@swapyard.net.

(ii) For every transaction, we keep admin panel records, the transaction invoice, and the delivery confirmation email that told you the item was ready on Steam.

(iii) If a buyer files a chargeback after delivery has already been confirmed, we'll contest it using that evidence. Abusing the chargeback process can lead to your account being permanently closed and reported to the relevant authorities.

H. RESTRICTED TERRITORIES

We can't offer our services to anyone located in, resident in, or connecting from the territories listed below. Orders placed from these locations will be automatically rejected:

AD, AM, AU, AT, BH, BE, BG, CA, HR, CY, CZ, DK, EE, FI, DE, GR, HK, HU, IS, ID, IE, IL, LI, LU, MY, MD, MN, NL, NO, PH, PL, PT, RS, RO, SK, SI, ES, CH, TH, TM, AE, VN, BO, BR, CL, CO, EC, FR, IT, KR, KW, MX, NP, NZ, PK, PY, PE, QA, SA, ZA, LK, TJ, UZ.

This list can change at any time, without notice, to reflect updated sanctions or compliance requirements.

I. THINGS YOU CAN'T DO

The following is strictly off-limits on the Platform:

(i) Paying with stolen, fraudulent, or unauthorised payment details.

(ii) Using VPNs, proxies, or similar tools to get around geographic restrictions or compliance checks.

(iii) Giving false or misleading information during a purchase or verification step.

(iv) Trying to exploit pricing, technical bugs, or order systems on the Platform.

(v) Filing a bad-faith chargeback after an item has already been delivered.

(vi) Doing anything that breaks applicable law, international sanctions, or Valve Corporation's Steam terms.

J. WORKING WITHIN VALVE & STEAM'S RULES

We run the Platform in line with Valve Corporation's Steam Subscriber Agreement and any applicable trading policies. Every transfer happens through Steam's official trade offer system, and we don't help anyone get around Steam's own restrictions.

K. LIABILITY & GOVERNING LAW

Limits on Our Liability

(i) For any single claim, our total liability is capped at the value of the order that the claim relates to.

(ii) We're not liable for indirect, consequential, or special losses — including lost revenue or lost data.

(iii) We're not liable for delays caused by Steam being down, Valve changing its policies, or problems with our payment processor.

(iv) None of this limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to exclude.

Governing Law

These Terms are governed by English law, and any dispute falls under the exclusive jurisdiction of the courts of England and Wales. If any part of these Terms is found invalid, the rest continues to apply in full.

Contact

For any questions: info@swapyard.net

DOM POUCH LTD • swapyard.net • info@swapyard.net

Registered in England and Wales • Company No: 17380032